EU, Swiss & UK Privacy Notice

MARCH 2024

This notice sets out the basis on which any personal data We collect from you, or that you provide to Us, will be processed by Us. Please read the following carefully to understand Our views and practices regarding your personal data and how We will treat it. It is important that the personal data We hold about you is accurate and current. Please keep Us informed if your personal data (e.g. name or address) changes during your relationship with Us so that We can update our records.

This privacy notice explains:

In this document, “We”, “Us” and “Our” refers to

Units 3A & 3B Dakota Business Park
Dakota Way
L40 8AF
United Kingdom

  1. Who we are

For the purposes of data protection laws, We are the Data Controller and a proud member of the Culligan International Group (“Culligan”). Culligan is the global leader in providing cleaner, softer water through innovative, sustainable solutions and unparalleled service across all sectors.

With more than 13,000 team members and 1,000 dealers in 90 countries, Culligan’s 35+ brands serve more than 50 million customers every year and share a mission of bringing better water to consumers anywhere they need it – in the home, at work or on the go.

This Privacy Notice covers all entities within the Culligan Group. However, these companies may also host their own Privacy Notice which could augment this document. If you are resident in the EU (or a country that has adopted a local law to implement or adopt the GDPR) (“EU Residents”), this will include the European General Data Protection Regulation (“GDPR”) or the applicable local law implementing or adopting the GDPR.

We have also put in place an intercompany agreement which contains the Standard Contractual Clauses approved by the European Commission to ensure that all transfers of Personal Data to any entity of Culligan are protected to the same level as required under European data protection legislation.

  1. Your legal rights

You have the right to ask us:

In certain circumstances you also have the right to:

Exercising your rights

For information about your individual rights, including how to correct, restrict, delete, make changes to your personal information or if you wish to request a copy of the personal information we hold about you, please contact us here.


You will not have to pay a fee to access your personal information (or to exercise any of the other rights). In some cases, we may charge a reasonable fee if your request for access is clearly unfounded or excessive, or if you request multiple copies of the information. Alternatively, we may refuse to comply with the request in such circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it. If you are not satisfied with our response or for more information about your data protection rights you can visit the website of your local Data Protection Authority.

  1. What personal information we collect

“Personal data” means any information about an individual from which that person can be identified directly or indirectly. We will collect personal data relating to you that you provide when you apply for employment. This information includes personal data, such as your full name, email address and telephone number, job title, department, preferences and our communications with you.

Information you provide


We will collect personal data relating to you that you provide when you:

This information includes personal data, such as your full name, email address and telephone number, job title, department, preferences and our communications with you.

Information We collect about you

The type of personal information we collect will depend on the purpose for which it is collected and may include:

We may also collect information about you from other sources such as:

  1. How we use your personal information

We will only Use your personal data when the law allows Us to and for the purposes set out in this Notice. These are:

We may Use your personal data in the provision and administration of the services that you have requested and/or to respond to your queries. Where you don’t provide Us with certain information We may be unable to process your order.

We may also Use your personal data to meet our legal obligations, to deal with any complaints and for the enforcement of our terms and conditions.

We may Use your personal data for our legitimate business interests which include security purposes, improvements to our Website, improvements to our solutions and services and for general marketing purposes and internal monitoring and reporting. We will not do so though where our interests are outweighed by your interests, rights and freedoms.

We process your information for the following purposes

We have set out below a description of the ways We plan to Use your personal data.

To perform our contract with you and to support and maintain that relationship. This includes the following:

To comply with legal and regulatory requirements. These requirements include the following:

For specific business purposes to enable us to provide you with appropriate products and services and a secure experience. Our business purposes include the following:

We may utilise AI technologies and Internet of Things “IoT” data, including machine learning, to perform some activities. Where this is the case, the output is subject to human oversight and review, and we will not include your personal data in any data analytics with a third party model without making you aware. Where we are using publicly available models for general business purposes, we will give you the option of being anonymised or omitted from the data provided. We will always endeavour to utilise AI technologies in line with legislation, regulatory guidance and governmental policy.

Change of purpose

We will only Use your personal data for the purposes for which We collected it, unless We reasonably consider that We need to use it for another reason and that reason is compatible with the original purpose. We may also process your personal data as part of an acquisition or sale. Should this happen, you’ll be notified about any change to processing or data controller arising as a result of this activity.

You have the right to object to us processing your personal information for some of the business purposes listed above but, if you do so, this may impact on our ability to provide some or all of our services to you. If We need to Use your personal data for an unrelated purpose, We will notify you and We will explain the legal basis which allows Us to do so.

Please note that We may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

  1. How we keep your information secure

We’re committed to ensuring the confidentiality of the personal information that we hold, and we continue to review our security controls and related policies and procedures to ensure that your personal information remains secure.

When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information is kept secure and prevented from unauthorised or accidental access, processing, copying, modification, erasure, loss or use.

If we work with third parties in countries outside the United Kingdom- or the European Union, we ensure these are countries that the UK Government and the European Commission has confirmed have an adequate level of protection for personal information, or the organisation receiving the personal data has provided adequate safeguards and agrees to treat your information with the same level of protection as we would.

We also utilise UK International Data Transfer Agreements and EU Standard Contractual Clauses for transfers outside of the United Kingdom or European Economic Area.

In limited circumstances, data may be accessed by employees outside of our usual operating locations.  In these circumstances, we ensure there are appropriate information security measures in place to safeguard your information.

  1. Who we share your information with and why

We will not sell your personal data and generally do not give your personal data to third parties but there are some exceptions. We may share your personal data in the following ways (as appropriate):

enhance the services we can offer you;

  1. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes for which We collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. Where processing is based on your consent, We shall only process your personal data until such time as you withdraw your consent.

To determine the appropriate retention period for personal data, We consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which We process your personal data and whether We can achieve those purposes through other means, and the applicable legal requirements.

We will take all reasonable steps to ensure that your personal data is treated securely and in accordance with this Notice.

  1. How to contact us

If you have questions about this notice, or need further information about our privacy practices, or wish to raise a complaint about how we have handled your personal data, you can contact our Data Protection Officer who will investigate the matter.